Overview of the Agency

About the Agency

The origins of the University Agency for Shared Services date back to 1422H, when an office was established to oversee administrative and financial affairs in response to the expansion at that time. The office contributed to introducing administrative and financial systems that improved workflow and enhanced efficiency.

Today, the Agency is responsible for overseeing administrative, financial, and technical operations, and for coordinating with various university units to ensure operational efficiency and service quality. Its responsibilities include planning, budgeting, and monitoring execution, as well as developing areas such as construction projects, maintenance, general services, and safety and security. These are governed by policies that uphold principles of governance and sustainability, in support of the university’s strategic objectives.

Key Focus Areas
  • Effective governance with simplified procedures and performance measurement.
  • Digital transformation to enhance efficiency and productivity.
  • Sustainable institutional performance and resource management across projects, facility operations, and service delivery.
  • A strong focus on user experience through reliable and innovative services.
Historical Overview

The Agency’s role has gradually evolved from administrative and financial oversight into an integrated shared services model. The following timeline highlights key milestones in its organisational development:

  • 1422H: Establishment of an office to oversee administrative and financial affairs.
  • 1433H: Formal approval of the University Agency as part of the organisational structure.
  • 1434H: Adoption of the first organisational structure, defining roles and responsibilities.
  • 1441H: Restructuring and expansion of associated departments to meet growth requirements.
  • 1445H: Adoption of the name “University Agency for Shared Services” and inclusion of dental clinics within its scope of oversight.

Roles and Responsibilities

The University Agency for Shared Services contributes to creating an integrated university environment by delivering high-quality administrative, financial, and technical services, enhancing operational efficiency and supporting the educational experience.

General Objective: To support the University President in overseeing administrative, financial, and technical operations, preparing the annual general budget, and developing university projects in a manner that ensures the achievement of the university’s vision, mission, and strategic objectives.

  • Develop plans for the Agency’s activities and follow up on their implementation after approval.
  • Oversee the preparation of plans and programmes for the administrative units affiliated with the Agency and monitor their execution.
  • Ensure the implementation of approved regulations, policies, and procedures in projects, maintenance, and administrative and financial affairs.
  • Supervise administrative units related to the Agency’s functions and responsibilities.
  • Coordinate among affiliated administrative units to ensure integration and optimal utilisation of available resources.
  • Coordinate with other university agencies on administrative, financial, and technical support services.
  • Participate in committees related to the Agency’s activities.
  • Implement the university’s general policies and execute decisions issued by the University Council.
  • Oversee the preparation of the annual budget project, annual report, and final financial statements of organisational units, and submit them to the University President.
  • Represent the university externally and sign agreements and contracts on its behalf, as approved by the University Council, and follow up on their execution.
  • Prepare quarterly reports on the university’s activities—particularly financial, technical, and service aspects—and submit recommendations to the University President.
  • Evaluate the performance of employees affiliated with the Agency administratively, technically, and academically, based on defined plans and objectives, with semi-annual follow-up.
  • Identify the Agency’s needs for workforce, equipment, and materials, and ensure their provision.
  • Determine training needs for Agency staff and coordinate with the relevant deanship to nominate them for suitable training programmes.
  • Prepare periodic reports on the Agency’s activities, achievements, and development proposals, and submit them to the University President.
  • Undertake any other duties within its scope of authority, subject to approval by the authorised authority.

إدارة التغذية والإسكان الطلابي

Objectives
  • Enhance the quality of administrative and financial services by adopting global best practices and ensuring efficient and effective operations.
  • Advance digital transformation in university services through the adoption of smart technologies and innovative solutions.
  • Achieve environmental sustainability in university projects and services by implementing eco-friendly practices.
  • Develop smart campus infrastructure to support an advanced educational and research environment.
  • Enhance the beneficiary experience (students, faculty members, and staff) by delivering fast, innovative, and user-centric services.
  • Improve financial resource management efficiency through the adoption of advanced and transparent financial systems.
  • Support research and innovation by providing a stimulating environment and advanced resources for researchers and innovators.
  • Strengthen strategic partnerships with local and international entities to exchange expertise and support joint initiatives.
  • Achieve excellence in project management by adopting modern methodologies and ensuring timely delivery with the required quality.
  • Enhance the quality of university life by providing facilities and services that support the mental and physical well-being of students, faculty, and staff.
  • Ensure financial sustainability by improving spending efficiency and maintaining financial balance.
  • Develop human capital within the Agency through specialised training programmes to enhance skills and capabilities.
  • Strengthen safety and security across the campus by implementing advanced risk monitoring and management systems.
  • Improve and develop university transportation services to provide efficient and safe mobility for staff and students.
  • Provide an attractive residential environment for faculty members and enhance the quality of services offered to them.
  • Achieve leadership in delivering shared services at the local and regional university level through innovation and operational excellence.
  • Promote transparency and accountability in all administrative and financial processes to ensure trust and quality.