King Faisal University enables beneficiaries to participate in e-consultations and share their views, feedback, and suggestions regarding digital and university services, development initiatives, and procedures related to the beneficiary experience. This reflects the University’s commitment to beneficiary-centricity, greater transparency, and broader participation in service improvement and development.
E-consultations aim to enable beneficiaries to contribute to the development of services, programs, and initiatives before they are approved or while they are being improved. This takes place through clear and well-organized digital channels that help the University collect, analyze, and classify beneficiary input and refer it to the relevant entities for use in decision-making and service-quality improvement.
King Faisal University ensures that its e-consultations address clearly defined topics, target specific beneficiary groups, remain open for announced periods, and produce measurable and analyzable outcomes. This helps ensure that beneficiary participation is meaningful and contributes to tangible improvements in services, procedures, or the user experience.
King Faisal University provides beneficiaries with access to the unified e-participation platform, Istitlaa, a national platform dedicated to gathering the views of the public and relevant entities on draft laws, regulations, rules, and similar instruments before they are approved by the competent authorities.
Providing access to the Istitlaa platform reflects the University’s commitment to raising beneficiaries’ awareness of national participation channels and enabling them to review legislative and regulatory consultations related to the education sector and to development, economic, and social fields relevant to their interests.
University employees, students, graduates, partners, and members of the community can use the platform to follow published consultations and submit formal views and proposals on relevant topics, thereby strengthening community participation in the development of public laws and regulations.
King Faisal University provides beneficiaries with access to the Tafaul platform, one of the national platforms dedicated to e-participation. The platform enables beneficiaries to share their views and feedback on government policies, strategies, initiatives, and services. It also supports ongoing engagement and the evaluation of outcomes that contribute to improving the government digital experience.
The Tafaul platform aligns with King Faisal University’s commitment to promoting a culture of participation, listening to the beneficiary voice, and enabling beneficiaries to express their needs and expectations regarding relevant digital and government services. It also supports the University’s efforts to raise awareness of national participation channels and encourage its community and beneficiaries to contribute to the improvement of public services and the advancement of the digital experience across the Kingdom.
The University affirms that participation through the Tafaul platform serves as a valuable channel for conveying the beneficiary voice and enriching decisions and initiatives through practical insights based on users’ actual experiences and needs.