King Faisal University (KFU) considers e-participation a core pillar of its beneficiary-centric approach. It aims to strengthen the relationship between the University and its beneficiaries, enhance the quality of digital and academic services, and boost transparency and trust.
KFU provides e-participation channels to empower beneficiaries to share their views, feedback, and suggestions regarding services, initiatives, and procedures related to the beneficiary experience. This contributes to developing services, streamlining procedures, improving overall performance, and supporting data-driven decision-making through actionable and measurable insights.
The E-Participation Policy establishes a clear regulatory framework to manage beneficiary engagement across the University's official digital channels. It ensures that participation yields practical value for analysis and implementation, rather than serving as an unstructured feedback channel.
This policy seeks to achieve the following objectives:
- King Faisal University receives beneficiary participations across its official electronic channels and treats all views, suggestions, and feedback as essential inputs for continuous improvement and user experience enhancement.
- The University is committed to offering accessible e-participation channels to all beneficiary categories, including male and female students, applicants, graduates, faculty members, employees, researchers, visitors, partners, and community members utilizing University services and initiatives.
- E-participation channels are designated for receiving insights and suggestions related to digital and academic services, e-consultations, opinion polls, satisfaction surveys, co-creation, and user experience feedback.
- The participation must be directly related to the topic, service, initiative, or field at hand. They should be clear and specific to assist the University in effectively analyzing and utilizing them.
- The University reviews received participations objectively and professionally, evaluating their relevance, frequency, expected impact, feasibility, and alignment with regulations, policies, and operational or technical capabilities.
- The University is committed to protecting participants’ data and will not disclose any personal data or sensitive information in public reports or published outcomes. Such data will be used solely for analysis, improvement, and beneficiary experience measurement.
- The University reserves the right to withhold or disregard participations containing offensive language, content violating public decorum, personal or institutional abuse, false information, harmful links, or material violating approved regulations and policies.
- E-participation channels must not be used for commercial, promotional, or personal purposes, or any intent unrelated to the presented topic or service.
- E-participation serves as a supportive tool for development and experience measurement. It does not replace official channels designated for formal grievances, appeals, or official requests governed by University regulations.
- The University screens, classifies, analyzes, and forwards participations to appropriate internal departments to evaluate feedback and translate suitable ideas into recommendations, operational procedures, or improvement decisions.
- Participations may result in immediate improvements, inclusion in future development plans, further study, or a clarification of non-feasibility if regulatory, technical, or operational constraints exist.
- The University strives to publish engagement outcomes or achieved impacts when appropriate via the e-participation page, periodic reports, official news, or relevant service pages, without disclosing any personal data.
- The University aims to respond to beneficiary participations within reasonable timeframes suited to the channel, contribution type, and complexity level. Acknowledgment of receipt is provided whenever supported by the platform used.
- The university internal service owners are required to review relevant contributions, determine action items, document decisions and recommendations, and track the impact of resulting improvements.
- The University attempts to raise awareness of e-participation importance and encourages beneficiaries to submit beneficial and specific feedback to foster a culture of beneficiary-centricity and continuous improvement.
- The University maintains e-participation records in accordance with approved policies, including submission forms, survey results, analytical reports, recommendations, improvement decisions, and publication logs.
- The University reviews this E-Participation Policy periodically, upon relevant regulatory updates, or as needed to align participation mechanisms with digital service maturity and beneficiary expectations.
The responsibilities for implementing the E-Participation Policy at King Faisal University are distributed among relevant internal entities according to their respective scopes.
King Faisal University KFU is committed to providing official, secure digital channels for e-participation; presenting topics relevant to its services; clarifying engagement goals, scope, timelines, and target groups; protecting participant privacy and data; and embedding transparency and beneficiary-centricity across all engagement stages.
Deanship of E-Learning and Information Technology It manages and supports the technical infrastructure and platforms associated with e-participation, ensuring platform availability and business continuity. It also provides necessary technical support, assists in data and indicator extraction, and implements technical enhancements within its scope.
Digital Transformation and Enterprise Architecture Unit It aligns e-participation initiatives with strategic digital transformation goals, connecting outcomes to improvement initiatives and compliance measurements. The Beneficiary Experience Unit coordinates engagement opportunities, analyzes the voice of the beneficiary, prepares periodic reports, and monitors the real-world impact of implemented improvements.
Services Owners They are responsible for evaluating participations related to their respective services, defining appropriate measures, documenting decisions, and providing required data to the supervising entity for results publication and impact measurement. Additionally, the General Administration of Relations and Media supports the promotion of participation opportunities, raises awareness of them, and publishes their outcomes once approved, in accordance with the University’s institutional identity.
Participants Participants using e-participation channels act as active partners in developing the beneficiary experience at King Faisal University. Their insights and suggestions drive the University's efforts to enhance digital and academic services and elevate institutional performance.
King Faisal University views e-participations as a vital source of growth and decision-making support built on active partnership. Receiving or studying a submission does not obligate the University to adopt or implement it unless formally approved through official channels and aligned with institutional policies, regulations, and priorities.
This policy applies to all official e-participation channels approved by King Faisal University, including: the official website, the e-services portal, university mobile applications, service evaluation forms, online surveys, technical support channels, the call center, official email, social media channels, virtual workshops and meetings, and any future digital channels adopted by the University.
All relevant internal entities at King Faisal University are required to comply with this policy within their designated roles. This compliance should ensure that e-participation is managed professionally, systematically, and measurably, ultimately enhancing beneficiary experience and reinforcing trust in digital services.
-The E-Participation Regulations and Guidelines serve as an official reference outlining how beneficiaries can share their views and suggestions via the University's digital channels. This amplifies the voice of the beneficiary in service delivery and supports continuous digital quality enhancement.
- These guidelines stem from King Faisal University's commitment to beneficiary-centricity and building an interactive relationship grounded in transparency, trust, and shared responsibility. The University structures e-participation by defining controls, reception mechanisms, evaluation pathways, and departmental roles in data utilization.
- E-participation at the University aligns with national digital government frameworks, primarily the E-Participation Controls issued by the Digital Government Authority (DGA), alongside relevant legislation regarding personal data protection, cybersecurity, digital channel usage, and approved University academic and administrative regulations.
- E-participation acts as a supportive channel for journey enhancement and service development. It does not replace formal channels designated for grievances, appeals, or official requests, nor does receiving a suggestion obligate the University to implement it without formal approval.
- E-Participation Controls and Regulatory Guidelines issued by the Digital Government Authority (DGA)